Return & Refund Policy

eTutor.info

Effective Date: June 2026 | Last Updated: June 2026

At eTutor.info, student satisfaction is our top priority. We understand that online learning is a personal experience, and not every teaching method may suit every learner. This policy outlines the terms and conditions under which students may request a refund for their tutoring sessions.

1. Refund Eligibility

Students are eligible for a full refund if they submit a valid refund request within 7 (seven) days of their first session or subscription activation date. Refunds may be requested for any of the following reasons:

The teaching method or style of the tutor does not match the student’s learning preference
The student is unable to understand or follow the tutor’s instructional approach
Technical issues that significantly disrupted the learning experience
The course or session content was misrepresented at the time of purchase
Any other reasonable concern raised by the student within the refund window

We believe in a no-questions-asked refund within the 7-day window, and we will review all requests fairly and promptly.

2. Refund Request Window

Refund requests must be submitted within 7 days from:

The date of your first live tutoring session, OR
The date of your subscription/package activation — whichever comes first

Requests submitted after the 7-day window will not be eligible for a refund, except in exceptional circumstances at the sole discretion of eTutor.info management.

3. How to Request a Refund

To initiate a refund, please follow these steps:

Email us at admin@etutor.info with the subject line: “Refund Request – [Your Name]”
Include your registered email address, order/booking reference number, and reason for the refund
Our support team will acknowledge your request within 24 hours (business days)
Upon verification, the refund will be processed within 5–10 business days

4. Refund Processing

Once your refund request has been reviewed and approved:

The refund will be credited to the original payment method used at the time of purchase
Processing time is typically 5–10 business days, depending on your bank or payment provider
You will receive a confirmation email once the refund has been initiated

Please note: eTutor.info is not responsible for delays caused by third-party payment processors or financial institutions.

5. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

The refund request is submitted after the 7-day window has elapsed
The student has completed more than 2 tutoring sessions under the same package
The student has downloaded or accessed all course materials/resources in full
The account has been suspended or terminated due to a violation of eTutor.info’s Terms of Service
Promotional, discounted, or free-trial packages (unless explicitly stated otherwise)

6. Partial Refunds

In cases where the refund window has passed but exceptional circumstances exist, eTutor.info may, at its discretion, offer a partial refund or credit towards future sessions. Such cases will be evaluated individually by our support team.

7. Tutor Replacement Option

Before requesting a refund, we encourage students to consider requesting a tutor replacement. If you are dissatisfied with your current tutor’s teaching method or communication style, we will try our best to match you with a more suitable tutor at no additional charge. To request a tutor change, contact us at support@etutor.info.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with your request, please reach out to our support team:

📧 Email: admin@etutor.info

🌐 Whatsapp: +923185449747

eTutor.info reserves the right to update or modify this policy at any time without prior notice.

Continued use of our platform constitutes acceptance of the latest version of this policy.